International Hotel Technology Forum Asia 2024 (AHTF)

Join us for the International Hotel Technology Forum Asia, for 2 days of exclusive content, one-to-one business meetings, industry-led case studies and unprecedented networking.

12 - 13

November

2024
  • Pan Pacific Singapore
  • Complimentary
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  • Agenda
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Featured Speakers

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Carl Wee​

Vice President, Technical Services, Wyndham Hotels & Resorts

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Mohamed Shafraz Hafiz​

Director of Digital Technology & Marketing, Pulse Hotels & Resorts

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Varun Whig​

Vice President Revenue Strategy, Capella Hotel Group

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Ritesh Jain​

Associate Director, Marina Bay Sands

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    Featured Sponsors

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    Company Information

    Six Star Global emerged from frustration with European IT hospitality practices, now reigning as the premier IT Hospitality and Managed Services Partner across the globe. Our extensive knowledge has birthed innovative product suites, spanning the spectrum of 21st-century hotel IT, low voltage systems, and services, complementing our professional and managed services.

    Collaborating closely with our clients, our goal is to forge an ever-growing partnership, unravelling the challenges faced by you and your guests. We aim to grasp your ambitions and the constraints you navigate, enabling the crafting of a tailored IT strategy that propels your business forward. With Six Star Global, where frustration transforms into innovation, we can redefine the landscape of IT hospitality.

    Company Website

    To learn more , please visit our website - https://sixstar.global

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    Company Information

    Did you know over most of the technology of today’s wi-fi service providers was designed and built before tablets and smart phones even existed. Service providers don’t tell you this, but it is one reason why wi-fi is so high on your guest complaint list, as their systems struggle to cope. On average, 79%[1] of devices on a hotel network are smart devices – does your current provider allow you to communicate directly to your guest on their trusted device?

    Danmagi is a new type of guest wi-fi service provider that is refreshingly transparent, honest and of high quality. Our technology has been built on a new type of platform for the new communication habits of your guests, regardless of type of device they bring.

    Our vision is straightforward: Reliable quality guest internet that is easy to join and really works. We will significantly reduce guest complaints on wi-fi, increase guest satisfaction and boost hotel revenues.

    Don’t have frustrated guests – come have a chat with us here at IHTF.

    ___________________________________________________________

    Danmagi is a global provider of hotel wi-fi services. We have highly professional teams and offices in 3 continents; Latin America, EMEA and Asia Pacific, but can support our clients anywhere. We are built fully redundant as standard.

     

    [1] based on statistics from Danmagi’s systems

    Company Website

    To learn more , please visit our website - http://www.danmagi.dk/en/home

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    Company Information

    Broadening horizons with France 24, the international news channel broadcasting 24/7 in English, French, Arabic and Spanish around the world. From its newsrooms in Paris & Bogota, and thanks to an extensive network of 160 correspondent bureaus located in nearly every country, France 24 brings quality news, reports and analysis from the 4 corners of the world. France 24 broadcasts to 521,7 million households and 4 million hotels rooms around the world.

    Company Website

    To learn more , please visit our website - https://www.france24.com/en/

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    Company Information

    SYSTEMS /HOSPITALITY

    We’re driven by innovation. Guided by our insights into customer needs, we deliver industry-leading, next-generation electronic locking hospitality solutions without wires and without mechanical keys. By continually being first to anticipate market needs in a rapidly evolving marketplace, we set new standards in security, manageability and mobile access.

     

    www.saltohospitality.com

     

    SALTO Systems HQ, Spain
    Oiartzun, Spain

    Tel.: +34 943 344 550
    Email: hospitality@saltosystems.com

    Company Website

    To learn more , please visit our website - http://www.saltosystems.com/

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    Company Information

    Uniguest is the most trusted provider of digital engagement, digital signage and IP video technology for guests, residents, customers, students, patients, fans, and employees in the markets we serve; engaging audiences in a secure way. Otrum became part of the global Uniguest group in June 2022.

    Company Website

    To learn more , please visit our website - https://uniguest.com/

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    Company Information

    The Epteca Marketplace Ecosystem brings the perfect services and activities directly to your guests and at the right time when they need them.
    Using unique data and smart (AI) algorithms, Epteca accurately anticipates your guest’s needs, enabling you to serve them accordingly – increasing your margins and creating a positive brand relationship – guaranteed!

    Company Website

    To learn more , please visit our website - www.epteca.com

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    Company Information

    Fairmas GmbH, headquartered in Berlin, is a software company specializing in financial planning, revenue monitoring and management reporting solutions specifically for the hospitality industry. Since 2003, the focus has been the user-driven development of innovative, tailor-made software. Currently, more than 11,000 users in over 4,000 hotels worldwide use Fairmas solutions.

    Company Website

    To learn more , please visit our website - http://fairmas.com

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    Company Information

    Option 1: FutureLog designs and develops digital procure-to-pay solutions for hospitality, handling all aspects of procurement, inventory management, invoicing and more. Headquartered in Switzerland, with offices in Böblingen (Stuttgart), Paris, Bangkok, Singapore, Sydney and Dubai, we have 20+ years of experience in digitising and automating P2P processes, ensuring cloud-based accessibility and seamless connectivity.

    Option 2: FutureLog excels with a modern end-to-end P2P solution guiding hotel procurement. Seamless integrations minimize manual work, while the mobile app allows flexible online & offline operations. With global presence and multilingual support, processes are streamlined and trusted supplier relationships are maintained. Time to prioritise an unforgettable experience for your guests!

    Company Website

    To learn more , please visit our website - https://www.futurelog.com/en/?utm_source=IHTF_event&utm_medium=web&utm_campaign=asia2024

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    Company Information

    Cloud based, Hub OS, one of hospitalities most integrated and intuitive hotel-operations systems, supports all aspects of hotel operations, 9 solutions – 1 single platform, from Housekeeping and Maintenance, Guest Experience, Energy and Supplier management, Risk and Compliance, creating collaborative workflows that ultimately drive guest satisfaction.

    Hub OS fully integrates with a hotels PMS, providing real-time data to all operational functions. It’s workflow management and guest engagement technology has kicked off a new era in hospitality software, with its innovative solutions offering a 360 degree approach to service delivery.

    Already a dominant player in the market, operating in over 1500 hotels and +45 countries since launching in 2015, Hub OS has clients across many key industry players, including IHG, Accor, Six Senses, NH Hotels, Hotusa Group, Pestana Hotel Group among many others.

    Company Website

    To learn more , please visit our website - http://www.hubOS.com/

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    Company Information

    World’s most advanced digital menu platform. All-in-one solution which offers Tablet Menu, QR Menu and Online Ordering. My Menu has one primary objective – that is to upsell your food by presenting it in the best way possible. Advanced Campaign Management which focuses on increasing sell out and Marketing Hub which allows SMS and WhatsApp messaging that increases repeat footfall. Direct integration with POS and Payment Gateways increases efficiency. And more importantly, it’s simplistic easy to use interface creates a fluid experience that keeps your guests engaged and ordering more!

    My Menu is trusted by the world’s best brands and currently running in 350+ hotels, 4500+ restaurants across 70+ countries. We are a corporate standard with a few hotel groups such as Accor. Among the well known five star hotels, we are live in, Caesars Palace Hotel, Taj Hotels, Fairmont Dubai & AUH, Sofitel Cairo, Sheraton Batumi Hotel, The Grosvenor House, Marriott Lisbon, Marriott Monaco, Westin, JW Marriott Marquis to name a few. Well known restaurant brands – Nobu, Gordon Ramsay’s Hell’s Kitchen, Hard Rock Cafe, Wagamama, Carluccio’s, Zafran, Max, Nandos, Dennys etc.

    Company Website

    To learn more , please visit our website - www.mydigimenu.com

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    Agilysys helps properties optimise Return on Experience for guests and staff so they can achieve High Return Hospitality. Agilysys is the only fully focused hospitality software provider that synthesises data and workflows across a property’s revenue and service centres to elevate guest experiences and increase wallet share per guest across a singular platform. Employees who know more about each guest’s preferences during interactions can deliver more distinctive and efficient service, which leads to greater job satisfaction and staff retention. Guests who feel known and attended in special ways do more, spend more and recommend more as champions of your property.

     

    The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point-of-sale (POS), and inventory and procurement (I&P) with Experience Enhancers™ that provide state-of-the-art security, mobile convenience and extensive digital interactions for guests and employees. This enables self-service, personal choice and payment options for guests; the ability to make better decisions and match service capacity to demand using real-time insights for staff; and scheduling control for both. Core solutions and Experience Enhancers are combined in Hospitality Solution Studios™ tailored to specific hospitality settings and business needs.

     

    Global customers include branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate and campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks.

    Company Website

    To learn more , please visit our website - http://www.agilysys.com/

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    Company Information

    Profile: Unlock the Future of Hospitality with Thynk! Thynk is spearheading a revolution in the hospitality sector through groundbreaking innovation. Our mission? Empower the industry to shatter conventions, transcending traditional boundaries in marketing, pricing, sales, delivery, and invoicing, ultimately crafting bespoke, high-margin experiences. Introducing Thynk, your passport to a seamlessly interconnected hospitality ecosystem. Seamlessly integrating Real-time PMS and POS systems right out of the gate, Thynk eradicates data silos, fostering operational fluidity and excellence. As your gateway to the pinnacle of hospitality CRM prowess, powered by Salesforce, we redefine direct sales, amplify productivity, and unleash unparalleled profit potential—especially for groups and events, where we elevate revenue generation per square foot. Thynk isn’t just innovation; it’s a commitment to propelling your business into the future. So, while we’re Thynking about Tomorrow, rest assured, we’re also Delivering Today—ushering in a new era of hospitality brilliance that you can experience right now.

    Company Website

    To learn more , please visit our website - thynk.cloud

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    Company Information

    Chatlyn is a guest communication platform. With chatlyn you can bundle all your messenger channels and use them optimally for service, sales and marketing for the entire team! The platform offers features like automated messaging, integration with existing software solutions, WhatsApp newsletters and an easy-to-use ticketing system to manage guest inquiries effectively. With chatlyn, hotels can streamline their communication processes and increase revenue through targeted and automated upsell and marketing campaigns.

    Company Website

    To learn more , please visit our website - www.chatlyn.com

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      Why attend?

      Join us in Singapore for the return of IHTF Asia! Gain access to two days of exclusive content, one-to-one business meetings, industry-led case studies and unprecedented networking.

      Engaging content: Learn from successful case studies, one to one business meetings, innovative networking sessions and social networking functions.

      Market Intelligence: Grasp a deeper understanding of the trends, challenges, and regulations impacting the hotel landscape, including AI, sustainability, ESG, current travel trends and emerging tech.

      High-level networking: Join hoteliers from across EMEA as well as a number of hotel technology solution providers. Initiate powerful conversations and discover future potential partnerships that can help transform your business.

      1:1 meetings: Take part in mutually agreed pre-scheduled business meetings to leave you feeling energized and fully equipped for the current and future challenges.

      Explore the complete IHTF Collection:

      WHAT TO EXPECT FOR 2024?

      Join leading hotels in the region to discuss new trends and opportunities and learn the latest innovations and technological developments in hospitality to stay ahead of the game. Find the right solution providers to partner with to accelerate your project timeline and achieve the optimal result.

      200+

      Attendees to meet each year

      		30+

      Exhibitors to meet each year

      		80%

      Attendees at Director+ level
      200+

      Attendees to meet each year

      		30+

      Exhibitors to meet each year
      80%

      Attendees at Director+ level

      Testimonials

      IHTF 2023

      Agenda

      • 12 Nov 2024
      • 13 Nov 2024
      Expand All

      7:30 AM

      Registration & Collection of Meeting Schedules & Refreshments

      8:30 AM

      Setting the Scene & Welcome to the Forum

      8:40 AM

      Panel Discussion: Driving Guest Convenience Through Personalisation

      • Discuss best use cases and opportunities for improving guest satisfaction
      • Examine possible challenges faced when delivering personalised experiences
      • Deliver seamless integration of personalisation across all touchpoints and strike a balance between high-tech and high-touch experiences

      Speakers

      Carl Wee
      Vice President, Technical Services, Wyndham Hotels & Resorts

      9:10 AM

      Reserved for Epteca

      9:40 AM

      Coffee and Networking Break

      10:10 AM

      Business Meeting 1

      10:45 AM

      Business Meeting 2

      11:20 AM

      Business Meeting 3

      12:10 PM

      Leveraging Technology for New Storytelling in Hospitality Marketing

      • Discuss real life examples of how storytelling can enhance your brand’s identity and customer perception
      • Examine ways in which marketing can create unified messages as different customer journey touchpoints
      • Answer the question- is storytelling a must-have for lifestyle hotel marketing?

      Speakers

      Mohamed Shafraz Hafiz
      Director of Digital Technology & Marketing, Pulse Hotels & Resorts

      12:30 PM

      Vendor

      12:50 PM

      Lunch & Networking

      1:50 PM

      Business Meeting 4

      2:25 PM

      Business Meeting 5

      3 PM

      Business Meeting 6

      3:30 PM

      Coffee and Networking Break

      4 PM

      Panel Discussion: Finding your USP: Being Unique in a Competitive Market Through Technological Innovation

      • Analyse key technology growth opportunities to transform your brand
      • Discuss what guests truly want and how we can start integrating this into our toolkit
      • Emphaise the uniqueness for effective personalisation strategy for rebookings
      • Answer the question- is it possible to be unique in such a competitive market?

      Varun Whig, Vice President Revenue Strategy, Capella Hotel Group
      Reserved for Agilysys

      Speakers

      Varun Whig
      Vice President Revenue Strategy, Capella Hotel Group

      4:30 PM

      Reserved for Danmagi

      5 PM

      Reserved for GlobalData

      5:20 PM

      Closing Remarks

      5:25 PM

      Networking Drinks Reception / Gala Dinner

      8 AM

      Registration & Collection of Meeting Schedules & Refreshments

      8:30 AM

      Setting the Scene

      8:40 AM

      Case study: How is the Marina Bay Sands revolutionising the hotel technology industry?

      • Examine how the infamous Marina Bay Sands is creating a Smart digital guest experience through technology advancement.
      • Discuss how the implementation of smart rooms and mobile apps can lead to increased guest satisfaction, but also operational agility with efficiency
      • Understand how to strike a balance and coexist with technology and human interaction

      Speakers

      Ritesh Jain
      Associate Director, Marina Bay Sands

      9 AM

      Vendor

      9:20 AM

      Coffee and Networking Break

      10 AM

      Business Meeting 7

      10:35 AM

      Business Meeting 8

      11 AM

      Business Meeting 9

      11:40 AM

      Panel Discussion: How can hotels market for responsible sustainability?

      • According to GlobalData (Consumer Survey, Q2 2023), 22% of Gen X, 27% of Millennials, and 25% of Gen Z strongly agreeing that their loyalties lie with more sustainable brands- can marketing push their sustainability credentials to show themselves to be a sustainable brand?
      • Should a brand put emphasis on their technological input on sustainability, or should we focus on steering our guest’s sustainable choices?
      • How do we bridge the gap between customer satisfaction and our hotel’s environmental mission?
      • Can marketing techniques be used to promote a guest’s sustainable considerations?

      Speakers

      Mohamed Shafraz Hafiz
      Director of Digital Technology & Marketing, Pulse Hotels & Resorts

      12:10 PM

      Vendor

      12:30 PM

      Lunch & Networking

      1:30 PM

      Business meeting 10

      2:05 PM

      Business meeting 11

      2:40 PM

      Business meeting 12

      3:10 PM

      Coffee and Networking Break

      3:45 PM

      Future-Proofing the Modern Hospitality Payments System

      • Analyse the existing landscape and projected trajectory of digital payment methods within the hospitality industry
      • Discuss seamlessly integrated payment workflows, automated solutions that streamline processes, and the adoption of open APIs that enable interoperability and innovation
      • Examine the role of AI in payments for improved safety and work place efficiency

      4:05 PM

      Vendor

      4:25 PM

      Panel Discussion: Looking to the Future of Technology and Hospitality: What Can We Expect?

      • Discuss key future trends that could impact the industry
      • Take a look at Augmented Reality, Virtual Reality, Generative AI, and Voiced-Based Assistants
      • Assess how deploying new technologies integrated with existing tech stack
      • Technology advancement with greater security and compliance

      Ritesh Jain, Associate Director, Marina Bay Sands

      Reserved for FutureLog 

      Speakers

      Ritesh Jain
      Associate Director, Marina Bay Sands

      4:55 PM

      Closing Remarks

      5:10 PM

      Conference close

      Alternative sessions

      Harnessing Blockchain Technology for a Safe and Streamlined Booking and Payments Process

      • Discuss Blockchain as a foundation tool for operational efficiency and guest experience
      • Explore the role Decentralised Booking Platforms have on securing and enabling transactions without intermediaries
      • Consider the transformations AI can have with Blockchain to provide accurate guest data

      Bridging the Language Divide: The Role of AI in Translation for Hotels and Tourism

      • Discuss how Generative AI can improve guest satisfaction within language translation for the full travel experience
      • Examine opportunities for Gen AI integration in your business
      • Answer the question: Could Language AI translation attract international guests?

      Integrating Virtual Reality and Augmented Reality into your Marketing Toolkit

      • Examine the next big technological advancement that could revolutionise the hotel industry
      • Emphasise how AR and VR can contribute to booking and rebooking success
      • Discuss the steps to take to integrate AR and VR into your tech stack

      Digital Disruption or Digital Delight? Cybersecurity in the hotel industry

      • Discuss how cybersecurity is growing threat within the hotel industry
      • How do we start surveying which technology will start to affect your security?
      • Examine initiatives to boost guest personalisation whilst protecting guest data

      Speakers

      Select a speaker to learn more

      Back
      Carl Wee
      Vice President, Technical Services, Wyndham Hotels & Resorts

      Session Details:

      Panel Discussion: Driving Guest Convenience Through Personalisation

      2024-11-12, 8:40 AM

      View In Agenda
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      Mohamed Shafraz Hafiz
      Director of Digital Technology & Marketing, Pulse Hotels & Resorts

      Session Details:

      Leveraging Technology for New Storytelling in Hospitality Marketing

      2024-11-12, 12:10 PM

      Session Details:

      Panel Discussion: How can hotels market for responsible sustainability?

      2024-11-13, 11:40 AM

      View In Agenda
      Next speaker
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      Varun Whig
      Vice President Revenue Strategy, Capella Hotel Group

      Session Details:

      Panel Discussion: Finding your USP: Being Unique in a Competitive Market Through Technological Innovation

      2024-11-12, 4:00 PM

      View In Agenda
      Next speaker
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      Ritesh Jain
      Associate Director, Marina Bay Sands

      Session Details:

      Panel Discussion: Looking to the Future of Technology and Hospitality: What Can We Expect?

      2024-11-13, 4:25 PM

      Session Details:

      Case study: How is the Marina Bay Sands revolutionising the hotel technology industry?

      2024-11-13, 8:40 AM

      View In Agenda
      Next speaker

      Plan Your Visit

      Pan Pacific Singapore

      7 Raffles Boulevard, Marina Square Singapore

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      Herdip Kaur

      Forum Director

      +44 207866 9436

      SPEAKING ENQUIRIES

      Nina Beddoe

      Conference Producer

      020 4540 7650

      MARKETING ENQUIRIES

      Madelayne Goodall

      Marketing Manager

      SPONSORSHIP ENQUIRIES

      To enquire about sponsorship opportunities for the conference, please contact:

      Herdip Kaur

      Forum Director


      +44 207866 9436

      SPEAKING ENQUIRIES

      To enquire about speaking opportunities for the conference, please contact:

      Nina Beddoe

      Conference Producer


      020 4540 7650